A Friendly Update For Our Pet Community
At the Ovens & Kiewa Vet Hospital as healthcare professionals we take patient, client and staff health seriously, and want to offer a safe experience for all our valued clients.
Due to the recent issues facing the wider community we would like to offer some new additional processes that will allow us to keep you safe, while still caring for your furry friends as best we can.
- We ask that you please stop out the front of the clinic and call us before entering to ensure we are adhering to social distancing guidelines.
- If you are unwell and your pet is unwell then a member of our staff can collect your from your car (on the street or carpark), bring them into the clinic and examine them whilst the vet gets a history and asks questions over the phone. One of our nurses (While wearing gloves/masks) will collect the animal, bring into clinic and then take back to client in car once consult is completed.
- Alternatively, we will offer consults over the phone via telemedicine. You will not be required to come into the clinic, as this consult will be carried out from your home with our vet assessing your pet via video conference.
The main platform we will be using to perform online consultations is WhatsApp. Please see below for details on how to download this app onto your mobile phone. However, we are also flexible and willing to work with you to organise the best platform to facilitate this new system.
Extra Cleaning Processes
In order to keep our clinic as safe as possible we have increased the frequency of our cleaning and sterilisation practices. We are highly experienced with sterilisation processes, as we regularly sterilise our clinic with hospital grade disinfectant.